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Tinadre Inc - Credit Card Processor - Chargebacks
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Dispute Tips for
Chargebacks and Retrievals |
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Reasons for Chargebacks
- The cardholder or the issuing bank initiates Chargebacks
- MasterCard has 35 reasons; Visa has 44 reasons.
- Cards are not swiped.
- Sales documents are not signed.
- Terminals are not used properly.
- Not an actual approved authorization.
- Charge was not processed at time of service.
- Authorizations are done in partial amounts instead of the entire amount.
Ways to prevent
Chargeback's and fraud
- Swipe the card.
- Get a signature.
- Match signature on card to signature on sales draft.
- Compare account # on card to account # on terminal-printed sales draft.
- Take imprint of card.
- If card is damaged, cannot be swiped, signature is illegible, or cannot be
imprinted, ask for another form of payment.
- Use AVS for MOTO transactions.
- Deposit every day.
- Get valid authorization code.
- Look for the flying V on all Visa cards and the MC on
MasterCard.
- Look for Holograms.
- Make sure credits or returns are made to the same card the debit or
purchase was on.
- Do not write out a sale on a credit voucher or a credit on a sale voucher.
- Keep sales records for appropriate length of time.
- Protecting yourself against Counterfeit Cards.
(PDF)
Skimming is
an illegal act that helps criminals
obtain credit card account information to produce counterfeit cards.
(PDF)
How do merchants receive retrieval requests?
- The cardholder and/or issuing bank initiates retrievals.
- Merchants are notified by fax or by mail.
- Not all Chargebacks have a prior retrieval request; regulations are
requiring fewer retrievals and eventually retrieval requests may not exist.
How merchants receive and dispute
Chargebacks
- We represents our merchants during
the chargeback process. We follow all Visa and MasterCard rules and
regulations.
- Research is completed before any chargeback decision is made. If
documentation or an explanation is required to reverse the chargeback, a
request is sent to the merchant and immediate response is required. At this
time the merchant is debited until it can disprove the cardholder dispute with
written documentation within required timeframe.
- When responding to a chargeback the merchant is requested to use our
advice as a cover sheet, to read the explanation of the remedy printed on the
bottom of the advice sheet, to include all required information, and to send
documentation and cover sheet to the attention of the
Rebuttals Department.
- The merchant must respond immediately as we only have a short time to
rebut a chargeback. This is a very time sensitive process.
Who processes the chargeback?
- Issuing bank, using association regulations.
- Not all Chargebacks require a retrieval request.
- Not all retrievals become Chargebacks.
- Cardholder is credited. Merchant is debited and then the process of
rebuttal begins.
- Merchants should never credit the cardholder - the chargeback
already does this.
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