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Resources
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Merchant Login Links View a list of login links to help find your way to our products.
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Merchant FAQ'sView Frequency Asked Question about credit card processing.
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Merchant TipsView a list of Chargeback, Retrieval and Fraud Tips.
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Glossary of Terms
Here you can view a list of credit card processing terms.
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Library of ResourcesHere you can find a list of Visa and MasterCard resources, link and PDFs.
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Merchant Resources Area
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Below are some Educational Videos you may find helpful, topic covered below are Tips to Reduce Chargebacks, PCI DSS Compliance and Fraud Prevention. Please contact our office if you have any questions regarding these videos.
- Video 1 - Tips to Reduce Chargebacks.
A chargeback is a transaction in reverse. Rather than putting money into your account, it takes money out. And you have to pay a fee for every chargeback. Plus, if you get too many, your processing account could be closed. Understand why Merchants don't love Chargebacks? There are various reasons that a transaction can be disputed and returned through the chargeback process, but most Chargebacks occur as a result of fraud. So, if you can reduce fraudulent transactions, you'll have fewer Chargebacks.
- Video 2 - PCI DSS.
PCI DSS stands for Payment Card Industry Data Security Standard. It's a standard that helps business owners prevent credit card fraud, hacking and other security threats. As business owners who accept credit cards, you have to be PCI DSS compliant. It's a mandate from the payment brands. And you have to validate that compliance at least once a year.
- Video 3 - Fraud Prevention.
Each year, those types of fraud total billions of dollars in the United States. As business owners, you are first in line to feel the effects. And the costs can be pretty severe. The loss of the goods or services, the payment for those goods or services, the fees for processing the payment, any currency conversion commissions and the chargeback penalty. The good news is that there are some steps you can take to help ensure you don't become victims in the first place.
- Video 4 - Credit Card Interchange.
Interchange is the fee that we pay every time we process a credit card or debit transaction. It's a cost of doing business usually around two percent of the transaction price. Periodically during the year, Visa and MasterCard evaluate their processes, regulations and fees and announce rate changes and new fees. And although the card companies set interchange rates, there are steps we can take to avoid paying more than what's absolutely necessary.
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